Job Description
Position Overview
Designs, develops, implements, and manages the banks information technology infrastructure, including computer applications systems, computer and communication systems, network, and related systems.
Duties and Responsibilities
· Recommends additions or enhancements to the bank's hardware and software environment to provide highest cost/benefits efficiency.
· Establishes, maintains, and evaluates the technical service programs to support the banks overall goals and objectives.
· Coordinates the integration of the bank's telecommunication systems.
· Develop and recommend policies, procedures, and objectives in IT and Cybersecurity.
· Provides guidance to all employees of the bank with technical services, assisting staff with diagnosing, and solving computer equipment problems.
· Manages facility access control systems.
· Manage the IT helpdesk and triage tickets based on priority.
· Prepare the annual budget for IT processing, administering allotted funds in accordance with the budget and approved fiscal procedures and recommend capital expenditures for planning and bank development.
· Administrates servers, SAN(s), workstations, and network equipment.
· Administrates DUO Multi Factor Authentication and Single Sign On throughout the environment.
· Administrates Microsoft 365 in the cloud for email, teams, and other related apps.
· Administrates various Fiserv products.
· Administrates DNS and DHCP.
· Administrates the virtual environment including Windows Hyper-V.
· Serves as the head of the IT Sterring Committee.
· Maintain the firewall rules and security.
· Manages the information security for the bank.
· Manages the vulnerabilities tests and their remediations.
· Manages the cyber security training program done through Knowbe4.
· Responsible for information security risk assessments following the FFIEC framework.
· Monitors overall patching performance and corrects any missing patches.
· Recommend, review, and report on corrective actions for identified risk.
· Respond to SentinelOne (Endpoint Detection Response) reports and implement proactive measures.
· Develop, maintain, and perform incident response procedures to information security incidents.
· Identify and respond to malicious activity on network infrastructure.
· Manage network administration including addition, deletion, and change of access permissions for users and resources.
· Manages IT audits and exams.
· Maintains the business continuity plan and disaster recovery.
· Conducts disaster recovery testing.
· Manages all IT project scheduling, upgrades, backups, and other related activities that may be required.
· Assists in managing the vendor management program.
· Schedules downtime on systems when needed.
· Be up to date with technological developments in cybersecurity, hardware, software, systems, and procedures.
· Develop and recommend new products and procedures to streamline activities and enhance customer service and satisfaction.
· Manages the technology assets.
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